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C P R O F I L E A Computerized Church Management System Version 1.3 September, 1985 by WaterWares written by: Rod Williams This Reference Manual is the extension of the "Operator's Guide" that came with your program. It has much more information about the CPROFILE programs than the small Guide. Information in the Guide is not repeated in this manual, but is written to be an extension of it. You can print out the Guide file yourself (file CPROF.DOC) in order to have computer- printed pages, then print out each of the extended manual files. When finished, you can merge the pages together by section in order to have a full manual that is continuous. The paragraph numbers will tell you where the manual pages fit in with the Guide. Page ---- 1 1. CPROFILE Introduction 1-3 1-B. CPROFILE Purpose and Philosophy Section 2: BASIC COMPUTER USAGE CONCEPTS 2-1 2-A. Rapid CPROFILE Start-up Instructions 2-1-1 2-A-1. Knowing your Computer Hardware and Operating System 2-1-2 2-A-2. Computer Start-up 2-1-3 2-A-3. Computer Components 2-2 2-B. Common Operating System Commands 2-3 2-C. Managing your System Files 2-4 2-D. Managing your CPROFILE Data Files 2-5 2-E. General DBASE and CPROFILE Operational Rules 2-8 2-F. Planning Your day-to-day Computer Usage 2-8 2-F-1. The Computerized Church Office 2-8 2-F-2. Initial CPROFILE Start-up 2-9 2-F-3. Planning Your Computer Personnel 2-10 2-F-4. The Computer Usage Log Section 3. MPROFILE - Membership Profile Page ---- 3-1 3-A. Overview 3-2 3-A MPROFILE Main Features 3-2-1 3-A.2 MPROFILE Start-up Sequence 3-2-2 3-A.3 MPROFILE Monthly Update Processing 3-2-3 3-A.4 Basic MEMBERS File Description 3-2-4 3-B1. TUTORIAL - MPROFILE Update Process 3-2-4 3-B1a MPROFILE Start-up 3-2-4 3-B1b MPROFILE, Update 3-2-5 3-B1c Adding two new names 3-2-8 3-B1d Changing a member information record 3-2-9 3-B2. TUTORIAL - MPROFILE Report Generation 3-2-9 3-B2a Make Full Information Report 3-2-10 3-B2b Make mailing labels of all choir members 3-2-11 3-B3. Setting up and Maintaining your church's Names Directory 3-2-11 B3a Program Start-up 3-2-11 B3b Initial MEMBERS File Create 3-2-12 B3c Names Directory Set-up 3-2-13 B3d Initial Church Activity Names Entry 3-2-14 B3e Maintaining the Names Directory File 3-5 3-C. MEMBERS Data Elements Description 3-8 3-D. MEMBERS Information Editing 3-10 3-E. MPROFILE Reports 3-12 3-E2 MPROFILE Secondary Files 3-13-1 3-E3 Full Church Reports 3-13-5 3-E4 Small Church Reports 3-13-8 3-E5 Special Activities Reports 3-13-11 3-E6 Interests / Abilities Reports 3-13-12 3-E7 Special, User-specified Reports 3-14 3-F MPROFILE SPECIAL PROCESS: Special File Creation, Reports 3-14-1 3.F1 Introduction 3-14-2 3.F2 Print/Display Reports from selected file and selected record criteria 3-14-3 3.F3 Create a new, separate file from a specified input file 3-14-3 3.F4 Create an MPROFILE secondary file 3-14-4 3.F5 Selection criteria description 3-14-5 3-G MPROFILE SPECIAL PROCESS: Attendance Marking, Reports 3-14-5 3.G1 Overview 3-14-7 3.G2 Attendance Marking Start-up 3-14-8 3.G3 Attendance Marking 3-14-10 3.G4 Attendance Reports 3-14-10 3.G5 YEAR-END PROCESSING 3-14-11 3-H MPROFILE SPECIAL PROCESS: Pastoral Calling Section 3A - Appendixes Page ---- 3A MPROFILE Files 3A-1 3A.1 MEMBERS File - all members, attenders 3A-2 3A.2 FCMEMBRS File - Families 3A-2 3A.3 MSCROST File - Small Churches 3A-2 3A.4 MACTIVTY File - Special Activities 3A-2 3A.5 MSKILLS File - Interests/Abilities 3A-3 3A.6 MDIRFILE - Names Directory 3A-4 3A.7 MPROFILE Working Storage Files 3A-5 3A.8 Church Membership Information Form 3B MPROFILE Reports Formats 3B-3 3B.1 Full-Information Report 3B-4 3B.2 Two-Line Report 3B-5 3B.3 One-Line Report 3B-6 3B.4 Monthly Attendance Check List 3B-7 3B.5 2-Column Roster 3B-8 3B.6 Mailing Labels 3B-9 3B.7 Changes List 3B-10 3B.8 Full Church Directory 3C-1 3C MPROFILE Programs, Process Diagram Section 3 - Figures 3-1 3-1 MPROFILE Main Menu 3-3 3-2 MPROFILE Set-up 3-4 3-2A Church Parameters Editing 3-4 3-2B Church Function/Activity Names Editing 3-8 3-1A MEMBERS Update Menu 3-8-3 3-1B MEMBERS Update-Add Format 3-13-1 3-1C MEMBERS Update-Edit Format 3-13-1 3-3 Full Church Processing Menu 3-13-1 3-3A Full Church, Special Dates Menu 3-13-5 3-4 Small Church Reports menu 3-13-8 3-5 Special Activities Reports menu 3-13-11 3-6 Interests/Abilities Reports menu 3-14-1 3-7 MPROFILE - Special File Creation, Reports 3-14-5 3-9A Full Church Attendance Marking, Reports 3-14-6 3-9B Small Church Attendance Marking, Reports 3-14-8 3-9C Attendance Marking screen 3-14-10 3-9D Full Attendance Report 3-14-11 3-H Pastoral Calling Section 4:1 - CFINANCE, MCONTRIB -Contributions Processing Page ---- 4-1 4:1-A MCONTRIB Overview 4:1-1 4:1-B MCONTRIB Start-Up 4:1-2 4:1-C TUTORIAL - MCONTRIB 4:1-6 4:1-D MCONTRIB - Names Directory Parameters 4-2 4:1-E MCONTRIB Processes 4-3-1 E-1. Initializing MCONTRIB for a new month 4-3-2 4:1-F Enter contributions amounts 4-3-6 4:1-G MCONTRIB Report Printing 4-3-6 4:1-H Direct Display/Editing of CONTRIB file, PLEDGED 4-3-7 4:1-I Contributions Analysis Process 4-3-8 4:1-J Special Funds Processing 4-3-9 4:1-K MCONTRIB SET UP 4-3-10 4:1-L END OF MONTH/QUARTER PROCESSING 4:1-19 4:1A MCONTRIB Appendix A Contributions page of entries Contributions Initialize Routine Contributions Monthly Office Report Contributions Individual Statement Section 4:2 CFINANCE, CFBUDGET - Budget Manager 4-5 4:2 Church Budget Manager 4-6 4:2-A Description of Main CFBUDGET Processes 4-7 4:2-B Screen Displays 4-7-1 4:2-2 TUTORIAL: Church Budget Manager 4-7-3 4:2-3 Start up 4-7-4 -3.1 Set Up 4-7-5 -3.2 Names Directory Editing 4-7-6 -3.3 Account Data Entry 4-7-7 4:2-4 Account Data Entry 4-7-7 -4.1 Church Received Amounts Entry 4-7-8 -4.2 Accounts Department Summaries Processing 4-7-11 -4.3 Department Accounts update Processing 4-7-14 4:2-5 CFBUDGET Reports 4-7-14 -5.1 Print checks that have been posted 4-7-14 -5.2 Post Accounts with amounts to be paid 4-7-14 -5.3 Display payment amounts from specified date 4-7-15 4:2-6 ACCOUNTS file Updating to a new Month or Year 4-7-15 -6.1 Start a new month's budget 4-7-16 -6.2 Start a new year's account 4-7-16 4:2-7 Special CFBUDGET Techniques 4-7-16 -7.1 ACCOUNTS File Extensions 4-7-17 4:2A Appendix A - CFBUDGET Files Section 5.1 - CUTILITY 5:1-1 5:1 CUTILITY Overview 5:1 CROSSREF 5:2 CLIBRARY 5:3 MUSICLIB 5:4 CTAPELIB 5:5 CSEVENT 5:6 CSURVEY Consider the following list of things that CPROFILE can and cannot do for a church. CPROFILE can . . . 1. Print Full Church and Sunday School class rosters. 2. Make lists of people who have missed three times in a row. 3. Make mailing labels of everyone in a certain voting district. 4. Tell you people who have birthdays or anniversaries coming up 5. Print individual contributions statements. 6. Tell you how many members there are; how many joined this year. 7. Tell you who hasn't received a pastoral call in so many months. 8. Print contributions statements, as a year-end report for taxes. 9. Tell you who is more than 20% behind in their giving. 10. Tell you who are the top 20% givers. 11. Tell you who is available do do neighborhood canvassing. 12. Print checks for bills, then adjust the cash-on-hand figure. 13. Tell the minister when he last preached on "(any subject)". 14. Find all books in the church library on the subject of "handicapped". CPROFILE cannot . . . 1. Smile and greet visitors warmly. 2. Bring coffee and rolls to committee meetings. 3. Assign committee members. 4. Do follow-up calling - you can get lists of people to call, from set attendance criteria, but somebody has to do the calling. 5. Work out disagreements between church members. 6. Prepare subject material for a talk or presentation - CPROFILE can be a great help, such as sifting through research materials but you have to form your own thoughts to present. 7. Tell you who is spiritually mature, and who is not. 8. Tell you who is having marriage or family difficulties - it takes listening ears and an open heart for this job. It is not good to try to use all the programs in CPROFILE. CPROFILE is set up to handle many different types of church operations, many of which are probably not relevant to your ministry. Also, many CPROFILE processes are of value only when there is enough volume of data for them, or when they are styled in the same manner as your ministry. You should only use the computer when you see that you have a BIG computer task to do. The Small Church / Sunday School reports section of MPROFILE is a good example of this. Some churches will only have six or eight classes of 8 - 10 children for Sunday School. It just isn't worth keeping printed reports for this few people. But if you have a little larger church with a sharp Youth Minister, and there are 50 or 100 young people attending, then the computer will be marvelous for making rosters for each young person to have, and for printing post cards to send out as event reminders. So each local church will tailor their particular manner of computer usage. Page 1-4 Section 2 - Basic Computer Usage Instructions A-1. Knowing your computer "hardware" and "operating system". The computer has several components or "devices" that are connected together with cables and that work together from the central unit, called the Central Processing Unit, or CPU. This is similar to how a music stereo system is designed. In a stereo, there is the main radio, or receiver, which is turned on and "manages" receiving radio signals and sending the sound to external speakers. A separate record player can be connected which enables the stereo to also receive input signals from a record, then transmit them to the speakers. A computer is very similar to this. The central processing unit (CPU) manages the recei- ving of signals from either an operator's terminal (visual display screen, with keyboard) or the disk memory unit. When first started up (power is turned on), computers always read the disk memory to figure out what to do to just get started. The primary disk memory device always has the computer "operating system" on the beginning tracks (just like stereo record tracks) of the disk or diskette. Once the operating system is read from the disk, the computer immediately begins to run the system. The operating system of an IBM PC is called PC-DOS. CP/M is another operating system name. Running the operating system means that the computer now tells you what it is thinking and allow you to tell it to run a computer program. Basically, the computer is just thinking that it is at a certain disk which it will read programs and data from, and it wants to receive input from the operator's terminal. So you can enter "operating system" commands or program names, which the computer will then try to "operate on". Your computer manual tells you a long list of operating system commands that you may enter; the CPROFILE operator will need to learn only 4 to 6 of these commands to fully use CPROFILE. These are described in paragraph I-C, below. The operating system always reads files from the disk. A file is a specific section of the disk that has a start and an end point, and contains either a program or data. Each file has a file name that the operating system recognizes. The name has 1 to 8 characters plus a 1 to 3 character suffix. For example, the dBASE program name is DBASE.COM. The file names are read and displayed on the screen when the operator enters "DIR". When running CPROFILE the file that is the DBASE program, and another file (actually, a large set of related files) called CPROFILE are the programs that are run to perform the church management functions that you desire. So both CPROFILE and DBASE must show on entering "DIR", or the computer cannot start CPROFILE. Page 2-1-1 Section 2 - Basic Computer Usage Instructions The following is a simple general diagram of your computer. Computer Hardware Diagram DISK (primary) ______________ | | | ------ | |______________| | Central Processing | Unit (CPU) | ========= \ / \ \ / \ \----------| | | | ---------- \ / / \ / / ========= (more disks) | | / \ / \ / \ / \ / \ / \ OPERATOR'S | \ TERMINAL | | PRINTER __________ | ____________ / ---------- \ |/- - - - - - /| | | | | /___________ // | | | | |___________|/ | ========== | / ....... / / ........ / / ============/ A-2. Computer Start-up All the operator usually needs to know to begin operation is where the ON switches are on each computer device and to have a "system" diskette inserted into the main disk drive. Initially, the computer is set up to know that one of the disk drives is "primary"; that is, it is the disk that the computer will always try to begin from. Operating system start-up reads this disk to load itself into the CPU main memory. Main memory is where the computer keeps the operating system and small pieces of programs and data while running. When the computer is turned off, all the main memory is forgotten, but all of the disk memory stays on the disk, in files (if the files were completely made before power was turned off). The operating system then displays the user's prompt "A>" on the screen, which means the operator can now enter a command. Page 2-1-2 Section 2 - Basic Computer Usage Instructions A-3. Computer components The following are some guidelines for using your computer hardware - Disks / diskettes 1. Watch where you put your diskettes. The recording surface must not be touched; always leave the diskette in its protective jacket when it is not in the disk drive. Also, do not put it near or on any metal objects. For example, never put a paper clip on it. 2. Periodically - every 6 months or so - clean your diskette drive heads. You can buy a cleaning diskette kit for $20 to $30 which will do this. If you don't, your disk drive will surely fail you, eventually. 3. Ocassionally store one copy of your back-up data files in a different location away from the church. If there were a disaster at the church building, the data would still be saved. 4. Have your disk drives serviced if they begin to sound too noisey. Taking them in to a repair location is much less expensive than having someone come to your church and making repairs. 5. All newly-purchased diskettes must be formatted before they can be written on. Formatting marks data addresses on the disk in proper locations for your computer to be able to find the data. Computers have a utility program, usually called FORMAT, that performs formatting automatically for the system. Visual Display Terminal 1. After the terminal is initially connected and set up, it should work fine for a long time. The display of a terminal is usually 24 lines of 80-characters. The full 96-character set, called ASCII characters, is used in dBASE and CPROFILE. There are some special keys to become familiar with: the escape (ESC) key will almost always get you out of an operation, if you want to terminate a long process that you didn't mean to start. You must realize, though, that if you were making a file update or copy, that your data that you were making will not be recorded, or will not be in program-readible form. You would have to re- start such an operation all over. Also, if you were printing, you might not get the dbase prompt, but rather the keyboard entries would be printed rather than be displayed. Just enter "QUIT" to exit dBASE and clear the printer. Page 2-1-3 Section 2 - Basic Computer Usage Instructions Printer 1. The CPROFILE programs all print reports that are of a size inside of a standard 8-1/2 x 11 size of print paper. If you want reports to stretch out over a 11 x 17 - sized sheet, then you need to get some custom programming done on the reports. Actually, this is not very difficult a task. Any fairly good dBASE programmer can juggle a report format in a half hour or so. 2. Mounting paper properly, and even getting the right kind of paper, can be a bit of an exercise, at first. You will mainly have to see where print-out formats appear for the different reports, then learn to set the paper to match the anticipated starting print position. 3. All reports assume the operator has just set top-of-form. If this has not been done, the bottom of the report pages will appear in the middle of each sheet. 4. You will need to learn how to set any special printer switches. Printers can be adjusted for the following things - - 10 or 12 characters per inch print spacing - baud rate = 1200, 9600, ... - page length (good for small label printings, although the MPROFILE labels print routine can handle this without changing the standard sheet length). - print speed/clarity ("matrix" printers) If you are required to have a program send some "ASCII" characters to the printer for start-up, MPROFILE has a routine for you to set this up and have it ready for your printer all the time. Then just perform the printer start-up routine whenever you turn on the printer. 5. Printers have two kinds of paper feeding mechanisms - 1) Friction-feed is like a type-writer, where the roller holds the paper tightly in place. This is good for one sheet at a time, but not for working with continuous-form paper (fan-fold). This type of paper will quickly start to slide off the desired place in the roller, then get fowled up. You can never use fan- fold paper for large reports in a friction-feed printer. 2) You have to have a tractor-feed mechanism. This holds the paper by sprocket holes while the roller is loose against the paper inside the print area. A third mechanism is the automatic sheet-feed mechanism. This device takes single-sheet paper and automatically feeds a sheet at a time into the printer to print it. The roller friction holds the sheet in place. The author strongly recommends this method for all reports that are sent out, such as contribution statements. This saves the time of tearing the sheets apart and the pin-hole sides off of each sheet. Think about it. How much time do you conceive it would take to tear apart 300 contributions statements, for example, each quarter? You can save all that time with a sheet feeder. 6. Controlling where printed pages fall is a common problem to have to work out. Fan-fold paper can fall to stay fan-folded, even without a special tray to catch it in, if you precisely place the printer and related furniture at the right place. You just have to work at this to make it work. Paper jambing can be the result of improper placement of the input paper load. Page 2-1-4 Section 2 - Basic Computer Usage Instructions 2-DISKETTE COPY PROCESS 1. Look at the size of your MEMBERS.DBF file. Let's say that when you enter: DIR MEMBERS.DBF (MS/DOS), and the screen shows your file has 482 k-bytes. You have a diskette capacity of 360 k-bytes. Let's use 350 k-bytes, in order to provides a safe margin. You also know that you have 1,460 records in the MEMBERS file. (During the last MUPDATE-ADD, the record number will be at the end of the file, and is displayed at the top of the screen). Dividing 340 into 482 gives about 1.4, so you have 40% too many records for one diskette. Taking 40% of 1,460 gives about 584 records. Subtract this 584 from 1,460 gives about 900 records. This is the number of records you can safely write onto your diskette. 2. Now go into dBASE, getting the dot prompt. Do not start the MPROFILE program. Now enter the following sequence - USE B:MEMBERS (assumes the data disk is "B") (Insert an empty diskette into the "A" drive.) RESET (Resets for a diskette change - CP/M) COPY TO A:MEMBERS1 FOR #<901 (Copies the first 900 records to the file named MEMBERS1, on the A drive) (After you get the dot prompt, change to your second diskette, then enter - RESET (for CP/M, only) COPY to A:MEMBERS2 for #>900 (Copies all records above number 900) NOTE: If you go above 2 diskettes, the middle command will look something like - COPY to A:MEMBERS for #>900 .and. #<1801 This copies from the middle of the MEMBERS file. You now have your MEMBERS file on two diskettes. To recover, you will need to perform the following sequence - USE A:MEMBERS1 COPY TO B:MEMBERS (Switch diskettes in drive A) USE B:MEMBERS APPEND FROM A:MEMBERS2 Page 2-1-5 Section 2 - Basic Computer Usage Instructions F. Planning Your Day-to-day Computer Usage 1. The Computerized Church Office The computer represents two things in a church - rapid processing of information to make nice reports, and a very high degree of organi- zation in the office. In order to be able to put the computer to work, you have to get all your church information together. This means such things as determining who are valid church members and getting all membership data together - maybe sending out a member survey form for this information, planning a system and schedule for entering the Sunday offering amounts into the CFINANCE program, putting together a list of all your tapes from the tape ministry, sorting through all the music in the music library, deciding what might be used in the future, and so forth. This can all be quite a chore. You probably want to take on one task at a time. The computer requires you to do this before you start your real data file building. An efficient computerized church office will have a set plan for gathering all computerized church data, for making the updates into the computer, and for making and distribu- ting the reports (most CPROFILE processes make reports; only a few allow the operator to make ad-hoc queries for data). Everyone that is involved knows the sequence that is performed, and knows what the results will be. 2. Initial CPROFILE Start-up As you get into regular usage of the computer, you will need to settle on a system of maintaining the church data. As soon as you get it all entered, it will get to be out-of-date very soon. You need to plan how you will maintain the data even before you enter it the first time. You want to establish things like putting a basket in a central place that membership change information notes can be dropped, which is then used to make regular updates (maybe monthly) to the MEMBERS file and make new reports. You also will want to decide when to send out the contri- butions statement, and when to make a full church directory to make available to all members. Once you have your data together, you need to enter it all into the respective files. You might want to have a data entry party, where there is a marathon of selected people on rotation, doing the data entry for several days/evenings. In order to start data entry, you have to already know the CPROFILE processes. The data entry person that is assigned as the regular needs to learn all aspects of entering church information and what the CPROFILE processes are like. This person should try all functions that are anticipated to be used, and should enter data in as many forms as possible. In the MEMBERS Update process, you can only enter names in the format of: first letter is capitalized, followed by the remaining letters being in small case. If there is an error in this, you will never be able to access the record from CPROFILE, since it will be unable to make a match. This can be a problem when you only have a first initial. Also, it is good to make a lot of invalid operator errors on the sample data file, just to see what happens, so that you will not be worried about the consequences if you do so with the real data files. So when you are confident of your understanding of CPROFILE proceses, you can just start to roll. Page 2-8 Section 2 - Basic Computer Usage Instructions 3. Planning Your Computer Personnel There are basically two job types in the use of a computer - the system (hardware) person, and the operator (data entry). They are described, as follows - 1) The computer system specialist - This person learns all about the computer hardware components, and their special operating require- ments. This person is very involved in initial set up of the computer components, and getting the operating system and disk files in proper order. The printer and terminal are connected, followed by testing of their operation. Then a report is made that tells all the special details that had to be performed to put the computer together. This report is carefully saved, in order to be referenced later if there are any problems, or if any computer computer components are changed or added. This person will be an on-call type of person, available for resolving any operational difficulties. The computer system spec- ialist will also need to learn the CPROFILE programs to some degree. Any computer problems or special needs will be defined in the context of CPROFILE processes. This person will also find where to get needed computer supplies, like paper and printer ribbons, then make the initial purchases. 2) The computer operator - This is a regular job at the church. It will be an hourly kind of function, where someone can learn the CPROFILE operations then plan certain times for data entry and report making. You will probably want to pay him/her. It is a real nice part-time job for someone, and provides valuable computer experience for someone wanting to work in the business world. The job is to just learn the CPROFILE processes that will be used by the church, and learn where the data is and how to interpret it. This person will keep the computer usage log notebook, tracking when files were up- dated, when reports were made, and when to order new supplies. Any special tasks requiring more help will require this person to do some training of others. This person will learn how to be in touch with the church staff about who can get what kinds of computer reports. He/she might make an occasional presentation about information from the computer, or about what the capabilities of the computer are. Page 2-9 Section 2 - Basic Computer Usage Instructions 4. The Computer Usage Log It is highly recommended that you get a regular 3-ring notebook to store all computer information in. You will want to first insert this manual at the back of it. When you order supplies, you can note where you bought them, and who to contact. Then, most importantly, you should make a special form sheet for recording computer operation time. This computer usage log will do the following for you: 1. It gives you a record of how much the computer is used, helping you to schedule tasks. 2. It is the place to record what the status of your files is - especially on CP/M systems, since they do not date-stamp files. You can enter when secondary files were made, and when back-ups were made onto diskette. 3. You can enter when disk cleaning was performed. 4. Any problems you have in operating the computer should be fully described in this log, and what you had to do to fix the problem. If there is a similar problem later, you can just look up your solution. The following Figure is a section of a sample Computer Usage Log - Figure 2-1 - Computer Usage Log COMPUTER USAGE LOG October, 1984 DATE-TIME OPERATOR TASKS PERFORMED COMMENTS ======================================================================= Friday-10/22 | Gwen | MEMBERS update | All processes ran fine ----------------------------------------------------------------------- 10:30-1:00 | | | ======================================================================= Saturdy-10/23| Jim | Made tape labels | ----------------------------------------------------------------------- 9:20-9:45 | | | ======================================================================= Saturdy-10/23| Bob |Fixed problem with |The printer is OK now, Sue ----------------------------------------------------------------------- 4:00 P.M. | |the printer | ======================================================================= Sunday-10/24 | Glen |saved sermon notes | ----------------------------------------------------------------------- 8:42 | | | ======================================================================= Monday-10/25 | Gwen | special rosters |Woops, we ran out of paper ----------------------------------------------------------------------- | | | Some more coming by Tues /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/ Page 2-10 play payment amounts from specified date 4-7-15 4:2-6 ACCOUN